Frequently Asked Questions
Common questions about ordering, shipping, and returns. Can't find what you need? Email support@stonrift.com.
Frequently asked
How long does shipping take?
Free US shipping in 7-15 business days. International (Canada, UK, Australia): $6.99 standard, 10-20 business days.
Do you ship internationally?
Yes — Canada, United Kingdom, and Australia. Other countries: contact support@stonrift.com for a custom quote.
Can I return an item?
Yes — 30-day return window from delivery. Items must be unused. Email support@stonrift.com with your order number to start a return.
How are prices shown in my country?
Display switches to CAD, GBP, or AUD based on your IP location. Checkout charges in USD — your bank converts at its current rate. Conversion uses daily rates from a free public API.
Are bundles really a discount?
Yes — every bundle saves 12-15% compared to buying components separately. Same products, same shipping, lower price.
Where do you ship from?
Orders ship from our partner fulfillment network optimized for each region — US orders ship from a US warehouse when stock allows.
What if my order arrives damaged?
Email support@stonrift.com with photos within 7 days of delivery. Full refund or replacement, no questions.
Can I track my order?
You'll receive a tracking link by email when your order ships, usually 1-2 business days after purchase.