Refund & Return Policy

Last updated: 2026-05-08

30-day return window. If you're not in love with your order, send it back within 30 days of delivery for a full refund.

How to return

1. Email support@stonrift.com with your order number and reason.
2. We'll respond within 1 business day with return instructions.
3. Pack the item securely in its original packaging.
4. Ship it back using the address we provide.
5. Refund processes within 5-10 business days of arrival.

Conditions

• Items must be unused and in original packaging.
• Customer pays return shipping unless the item is defective or damaged.
• Bundles must be returned as complete sets — partial returns aren't eligible for the bundle discount refund.
• Sale items are returnable; final-sale items will be marked as such on the product page.

Damaged or defective

If your order arrives damaged or defective, email support@stonrift.com within 7 days with photos. We'll replace or fully refund — no need to ship the item back.

Refund method

Refunds are issued to the original payment method. Currency is USD; your bank converts to your local currency at its current rate.

Cancellations

Orders can be cancelled within 12 hours of placement, before they enter fulfillment. Email support@stonrift.com with your order number.

Questions

Real people answer real emails at support@stonrift.com. Reply within 1 business day, weekends excluded.